Welcome to Refined Outfits’ FAQ section. Here you’ll find answers to common questions about our premium adventure-ready apparel and services. Can’t find what you need? Our Arkansas-based support team is always ready to assist at [email protected].
About Our Products
What types of products does Refined Outfits offer?
We specialize in premium, adventure-ready apparel designed for both urban exploration and off-grid adventures. Our collection includes:
- Bottoms
- Headwear
- Socks
- T-Shirts
- Tank Tops
- Watches
What makes your products unique?
Our products are designed for those who demand both style and performance. They transition seamlessly from city to trail, featuring:
- Premium materials built for durability
- Sophisticated designs that work in multiple environments
- Reliable performance whether you’re urban exploring or off-grid adventuring
Ordering & Account
How do I place an order?
Simply browse our collections, select your items, and proceed through our secure checkout. You’ll receive an immediate order confirmation via email with all your order details.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding select remote areas in Asia and other regions. During checkout, our system will automatically verify if we can deliver to your location.
What shipping options are available?
We offer two shipping methods tailored to your needs:
- Standard Shipping ($12.95 USD): Via premium carriers (DHL or FedEx)
- Processing: 1-2 business days
- Delivery: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders $50+ USD): Via EMS
- Processing: 1-2 business days
- Delivery: 15-25 business days after dispatch
- Includes basic tracking
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. For standard shipping, this includes detailed carrier tracking through DHL or FedEx. For free shipping via EMS, basic tracking is provided.
Are there additional customs fees for international orders?
International orders may be subject to customs fees, which vary by country and are the responsibility of the recipient. These fees are not included in your order total. We recommend checking with your local customs office for potential charges.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Refined Outfits purchase. You may return items within 15 days of delivery. Items must be in original condition with tags attached. Please visit our Returns Policy page for complete details on initiating a return from your location.
How do I initiate a return or exchange?
Please email our customer care team at [email protected] with your order number and details about the item(s) you wish to return or exchange. We’ll provide you with instructions tailored to your location.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and any customs fees you may have paid are your responsibility.
Additional Questions
How can I contact customer service?
Our Arkansas-based support team is happy to help with any questions. You can reach us at:
- Email: [email protected]
- Mailing Address: 210 Seaman, McCrory, US 72101
Do you offer expedited shipping for urgent orders?
Currently, we offer our Standard and Free Shipping options as described above. If you have special timing needs for an upcoming adventure, please contact us at [email protected] and we’ll do our best to accommodate your request.
Thank you for choosing Refined Outfits for your adventure-ready apparel needs. We’re committed to providing you with premium products and sophisticated service that matches the reliability of our collection.